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I hate interruptions as well, but if you're going to be a manager, I think you have to learn to live with them.

Managers exist to support the managed. Front-line employees are the ones doing the actual work, and I think the actual work should always have the highest priority.

As Derek demonstrates, the way to reduce interruptive employee questions isn't to hide them by driving people away. (If you do that, people will just make shit up or dither, and both are terrible habits.) It's to keep improving things until they don't need to ask.



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