>I find this insulting as a customer. Is AWS usually contemptuous of its custome... | Hacker News

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		dylan604 on Dec 23, 2021 \| parent \| context \| favorite \| on: AWS Support able to access any S3 object due to pe... >I find this insulting as a customer. Is AWS usually contemptuous of its customers? Oh come off it. We've all seen the idiotic things that "users" can do. Someone complains something isn't working. Then you go through the steps to see what they have done, and you think "why would you ever do that?" We've all been there, and if you haven't been there then you just haven't had much interaction with "users". "Take it easy, shall we?"

dastbe on Dec 23, 2021 [–]

because it’s a complex product, and having empathy for customers is far more helpful than having contempt.

dylan604 on Dec 24, 2021 | [–]

having empathy does not exclude that you can't also still think the users are not smart. you're empathy can come from them being total ID10T users.

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