I'm sorry, but that is BS. If a heavy haulage drives over a bridge and it collapses, the first headline will be "Heavy truck destroys bridge". And that is fine. (Subsequent investigations reveal the real reason and will have different headlines. How about the engineers did their part but maintenance didn't. Or routing selected a route that wasn't suitable to begin with. Doesn't change the fact that the bridge collapsed as a heavy truck drove over it.)

Why should the BBC talk about a bug in the headline if the source says "valid customer configuration"? They don't write for industries insiders. (Plus that industries is shit to begin with and tries to establish bugs as some kind of force of nature no one can do anything about.)