It was their first time ever buying an ebook so they didn't have a lifetime of experience in buying an ebook.
The first time they buy an ebook legally they become filled with moral outrage about how dreadful DRM and write a blog post about how they'll never buy one again. It's just utter self serving hypocrisy.
His experience was shit, total shit. Knowing his experience, I would avoid the site he chose like the plague. But now, let me ask you this, should I test each and every ebook retailer to try to find one that isn't shit, paying every time?
Should customers start maintaining their own index of which ebook providers are shit? Who pays to have someone go back and check them all once a week to see if they've changed their behavior since the last $7 purchase to check their DRM practices? Should customers pay a monthly subscription to some kind of digital mystery shopper service to find out who's webstores are just the fucking worst?
Your customers have _no_ reasonable path to control over shitty DRM practices. The only person in this entire conversation who has influence is Turukawa, because Turukawa is an author, and gets to choose who sells his books.
Bad news everyone: piracy exists, and provides a pretty great user flow. If authors want people to not pirate ebooks, they need to demand a not shit ebook option that /has a strong brand of being not shit/. Yeah, short term that might be really hard. Maybe authors need to form some kind of union and demand better from their publishers.
Because customers don't care. You can rant and rave about how they're immoral subhumans stealing from the mouths of authors children all you want, but piracy still exists and it's a much easier way of getting high quality ebooks that work on all platforms and devices. It's not the customers fault that zlib has a better reputation than your ebook retail partners, nor is it zlibs.
