You're shopping online, with a credit card. You don't have to trust anyone... You can't lose. That's by design of Visa, MasterCard, Amex, etc. You'll always get your money back.

So try a few online stores... There's a few you've probably heard of, Newegg, DSW, Chewy, and more. We'll earn your repeat business, otherwise you move on to some other online store.

That's how this business works.

How'd you come to trust Amazon in the first place? You tried a purchase, and were satisfied with the experience. They earned your trust just, like any store, physical or virtual.

No, that's not how it works.

People develop trust relationships with the online places they shop. They aren't trusting their credit card, they're trusting the merchant to not need to use the credit card security/safety features.

None of those stores you mentioned are anywhere near amazon or have amazon's customer service reputation.

The idea isn't "howd you come to trust amazon" but "how do you compete with amazon while they have more trust and better shipping than you."

I and everybody else dont shop at infinite places. You check the usual suspects when looking for something. You dont say "I'll take a bet I'll get this at the advertised price and shipping time because I have a credit card."

I want that thing. I dont want to fuck around with my credit card company and then order the thing from someone else.

You are mistaking the problem amazon had with the problem everyone else has - trying to compete with amazon.

The same question still applies: "How'd you come to trust Amazon?"

Initially, you didn't trust Amazon. They earned your trust somehow, no?

The same with any other company.

I highly doubt Newegg is going to throw away their entire business and reputation just to screw you out of $100.

In fact, I'd wager they take your customer relationship more seriously because they are smaller than Amazon.

Meanwhile, as evidenced in this thread and others anytime Amazon comes up... Amazon seems perfectly willing to throw away their relationship with you over $100 of counterfeit goods.

>I highly doubt Newegg is going to throw away their entire business and reputation just to screw you out of $100.

You'd be dead wrong. Newegg was bought by Liaison Interactive in 2016 and has been in steep decline since.

They lost their customer service advantage to amazon years before that.

Customer service isn't a checkbox its a series of systems and when one company does it better they win.

If you're unhappy with your purchase amazon will take it back, most of the time you won't pay shipping. Newegg doesn't enjoy the same reputation.

Amazon does have an issue with counterfeit goods I don't understand given their data driven supply chain, so I hope they can solve it soon. If not someone else will eventually figure it out do better.

The overwhelming majority of products sold on Amazon are from 3rd parties. That's where the counterfeit goods problem comes from. There's no easy solution there.

Also, we shouldn't laser focus in on just one company. Newegg was an example... and it's still the place to buy computer hardware. Their customers do enjoy free returns, and often free shipping too.

Zeroing in on just Amazon is like cutting off your nose to spite your face.

In the end, I guess we'll have to agree to disagree.

>The overwhelming majority of products sold on Amazon are from 3rd parties. That's where the counterfeit goods problem comes from. There's no easy solution there.

Amazon could figure out which 3rd parties supplied it and get them to better police their supply line.

Newegg is not "the place" to buy computer harware. and its reputation is garbage.