The problem isn't that they're somehow oblivious to the various problems... the problem seems to be from this guy's articles that they don't have money and manpower to tackle them.
Yep, the market just can't support this kind of product. So people who know what they're doing won't even touch it and Purism is trying to do their best with totally insufficient resources. And it sounds like their best isn't very good.
Now this whole discussion reminds me of the game Star Citizen. Piles of social money go into it. But in exchange, Star Citizens delivers great demos :-) That's to a point wher I wonder : do people pay for the final product or just ofr the show, the dream it gives them (ie. exactly what you do when you pay for a good movie)...