Be real. Make relationships with customers on first name basis. Specially when t... | Hacker News

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asadm on Nov 30, 2015 | parent | context | favorite | on: Ask HN: How do you handle customer support on your...

Be real. Make relationships with customers on first name basis. Specially when the customer is from SMB or a startup.

I have my customers on my skype/email/intercom. We have looong threads with them, discussing features and related things.

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