Really like the conversational approach. Nicely done!
It would be good to explain upfront how you actually do the cancelation, in this case sending a physical letter on my behalf. I had to fill out the form to get to that part.
For sure. We've got a lot of feedback that we could be more clear on the mechanics of how it works. We're looking at adding something to the flow shortly.
It would be good to explain upfront how you actually do the cancelation, in this case sending a physical letter on my behalf. I had to fill out the form to get to that part.