That's actually a good question. For example, the technology is still currently at a level where the user can still cleary tell that it's a chatbot, but now with a face. Does this make their experience better? Or does it add a weird level of uncaninness to the experience?
I don't think the level of fidelity actually matters as much as authority or ability. What can the agent do that isn't accomplished by, for example, a landing page or an FAQ page? I've never encountered a (text) chatbot that did anything useful for me as a consumer, whether for sales or support.
totally agree! agentic capabilities are really important and can significantly elevate the experience. using LLM tools is a great way to get at least part of the way there. feel free to check out our docs for "bring your own LLM" here https://docs.tavus.io/sections/conversational-video-interfac...
It'll depend on the use case- but with customers that are using it today we're seeing higher engagement and satisfaction rates. It's a different interface to communicate that is more natural to humans (our bullish opinion).
Interesting! Guess I'll have to try this type of interface at some point. Up till now I've just been that silent programmer type who writes text to AI and gets text back so I'm not used to other alternatives.
Totally- as programmers we're so used to communicating via text and meeting computers where they are- it's easy for us. However, we're the minority in the world! I think most people who are not us want to communicate like they do with others.
